Frequently Asked Questions

Check out some of our most frequently asked questions below. If you have further questions, please don’t hesitate to reach out to us directly.

How often should I schedule heating system maintenance?

We recommend annual heating system maintenance to ensure optimal performance and identify potential issues before they become major problems. Regular upkeep not only enhances efficiency but also prolongs the lifespan of your heating equipment.

What should I do if my heating system breaks down unexpectedly?

In the event of a heating system breakdown, contact our emergency service line immediately. Our skilled technicians will promptly assess the issue and provide efficient repairs to restore warmth to your home.

How can I order a propane or oil delivery?

Ordering a propane or oil delivery is simple. You can place an order by calling our customer service line, and our team will schedule a convenient delivery time. Additionally, you can inquire about our automatic delivery service for added convenience.

Are your technicians certified and trained?

Yes, our technicians are highly trained and certified to handle a wide range of HVAC issues. We prioritize ongoing training to keep our team updated on the latest technologies and industry best practices, ensuring you receive expert service every time.

What sets MacKenzie Fuels apart from other HVAC companies?

At MacKenzie Fuels, we take pride in our commitment to customer satisfaction, prompt service, and technical expertise. Our personalized approach, efficient solutions, and transparent communication set us apart, making us the trusted choice for all your heating and fuel needs.

Can I schedule a consultation for a new heating system installation?

Absolutely! We offer complimentary consultations for new heating system installations. Our knowledgeable team will assess your home’s specific requirements and provide tailored recommendations to meet your heating needs efficiently and cost-effectively.

Words from our Clients

Our success is measured by the satisfaction of our customers. Check out some of our clients’ stories below.

Do yourself a favor and entrust MacKenzie Heating and Cooling for all your gas, oil, water heater, HVAC etc needs. They have SUPERB customer service and have helped us many... read more

Brian Helfrich

MacKenzie services the HVAC units at one of my retail stores and has for years. They are always friendly, on time, and they take the time to explain and work... read more

Megan Kearns

I needed my furnace and oil tank inspected and furnace serviced. The company was very professional, from scheduling the appointment, appraising me of the technician's arrival time and completing... read more

Debra N
Dave and Trevor were both excellent and very professional!! It was a pleasure dealing with them!! They installed a new propane tank and checked for leaks, they found a small... read more

Brian Frost

So grateful to Mackenzie for servicing our furnace at midnight the night before Thanksgiving! Thanks for the great service- we’ve been customers for years because of it.

Jen Dervan

Had my first work done by MacKenzie Heating and Cooling. He did an annual maintenance cleaning. He did a good job, better than I've seen by other companies that have... read more

Michael
From the woman that answers your call, (Joy) to the service tech, their degree of professionalism is impeccable! My tech was Devin, an absolute gentleman and explained everything to me!... read more I would highly recommend Mackenzie!!!

Colleen Martin

Always a great experience.

Phil Cottone

Mackenzie Heating & Cooling is very professional and explains everything in detail. I feel they are very thorough. I have had to have them come on an... read more

Gail Lockard
I can’t be happier with this company. I’ve been with them for over 10 years and never had a problem. They service my burner and split units , which they... read more

George Valentine

Excellent service, prompt, professional, and friendly!

Jessica brown

Mackenzie Heating and Cooling is my choice of company to service the Newburyport Five Cent Bank. Every technician has been responsive, professional, and knowledgeable. Scheduling service is easy and the... read more

Jessica Ladd
MacKenzie Heating & Cooling is absolutely amazing and THE BEST company that has ever cleaned and fixed my heating boiler and also my Mitisubishi condensers and the attached indoor air... read more

sandra maida

Dave was fantastic. He came to my condo after a power outage caused the ac unit to stop working. He was friendly, informative and answered all my questions about hvac.... read more

Aaron Wolfe

I had my steam boiler replaced today fantastic job this guys came in and installed this beast in one day .. Technician ( Craig Conrad ) and he’s crew... read more

Jose Medina

Connect with Us

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Phone

(603) 926-6003

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Email

[email protected]